Refund Policy

At The Coins US, we value customer confidence and work hard to provide collectible coins that meet high standards of quality.

Return Policy

The Coins US accepts returns within 30 days after delivery for eligible items.

To qualify, products must:

• Be unused and in their original condition.
• Remain in their original packaging or protective holders.
• Include all certificates and accompanying documentation.
• Include proof of purchase.

Items That Cannot Be Returned

For quality-assurance purposes, The Coins US cannot accept returns for:

• Opened or unsealed coin packaging.
• Damaged, cleaned, modified, or altered collectibles.
• Products removed from certified holders.
• Customized products.
• Clearance or final-sale items.

Damaged or Incorrect Shipments

If you receive the wrong item or your order arrives damaged, please contact The Coins US within 7 days after delivery.

Please include:

• Your order number.
• Clear photographs of the product.
• Photographs of the external and internal packaging.
• A photograph of the shipping label, when applicable.

Please keep the item and all original packaging until your request has been reviewed.

Our team will assess the information and arrange an appropriate replacement, exchange, or refund when applicable.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return results from an error made by The Coins US or is otherwise required by applicable law.

Return Shipping

If the return results from an incorrect or damaged shipment caused by The Coins US, we will cover the eligible return shipping cost.

For other approved returns, customers are responsible for the applicable return shipping fees.

We recommend using a trackable and adequately insured shipping service when returning valuable coins. The Coins US is not responsible for returned packages lost or damaged in transit.

Order Cancellation

Orders may be canceled before fulfillment begins.

Orders that have already been processed or shipped cannot be canceled. After delivery, eligible items may be returned according to this policy.

Contact Us

If you have questions about this policy or need assistance with an eligible return, please contact The Coins US customer support.

Thank you for choosing The Coins US.